As a point of arrival, Changi Airport shapes the first impression that visitors have of Singapore. It is hence important that guides are able to provide a good commentary of the airport. For guides who do airport pick-up and departure, they will also be better able to advise visitors on the different facilities available to them in the airport and how Changi Airport creates a stress-free environment for visitors. By the end of the course, guides would have learnt how Changi Airport became one of the top airports in the world and how it has maintained this position.
